Hemp Sensations

Free Shipping on orders of $75 or more

ORDER PROCESSING

Twylight Essence candles are hand-poured, fresh to order. Orders are usually processed within 3-5 business days from the time the order is placed. The order ship date does not count as a day in transit. Please note: FedEx and USPS transit times are not a reflection of our production time. 

Due to the high volume of orders during the fall/ holiday/winter season, you may experience extended processing times up to 7-10 business days. 

If your order qualifies for free shipping, it will be sent via FedEx or USPS Priority Mail.

SHIPPING RATES & FREE SHIPPING

FedEx and USPS Priority Shipping Rates are based on the number of items you order. Unfortunately, we do not ship FedEx or USPS Parcel Ground due to issues with lost packages, and they are not insured.

With a minimum purchase of $75 or more at TwylightEssence.com, shipping is no cost to you within the United States. Your order will be shipped via FedEx or USPS Priority Mail

Once your order is ready for shipment, you will receive a tracking number and notification.

Once your order is prepared for shipping Twylight Essence will provide you with a tracking number via email when your order has been shipped.

DAMAGED ITEMS

We package your purchases extremely carefully with multiple layers of protection. Sometimes however, the transit is rough. Since our packages are sent via FedEx and USPS Priority Mail, they are insured. We will file a claim with USPS to get reimbursed for the shipping and damages. While we are not responsible for USPS handling of packages, we will work with you to remedy the situation and replace your damaged items. Please email us at support@twylightessence.com within 3 business days of receiving your order with a photo, your order number, and we’ll take care of you. 

WRONG ADDRESS

If you've provided the wrong ship to address, it's possible that you can submit a request to intercept a package via USPS.

Please email us immediately once you discover the wrong address has been provided. We can edit your shipping address BEFORE your package is ready to ship but it can difficult to intercept a package that is already in transit. You are responsible for the shipping costs associated with re-sending the package if it's marked by USPS as not deliverable / return to sender.

Use the link below to see if your package is eligible for an interception.

Intercept a Package.

LOST OR STOLEN PACKAGES

It is the customer’s responsibility to ensure the accuracy and safety of the shipping address provided. While we are not liable for incorrectly entered shipping information or packages stolen or missing from an unreliable or unsafe shipping address, if you realize that a shipping address was incorrectly entered BEFORE ship your package, we will gladly make the change in our system for you.

After placing your order, you will receive multiple messages throughout the fulfillment process to make sure you're aware your package is on the way. Once a package is picked up and scanned in by our carrier, the shipping and delivery status is no longer within our control.

Please Note: At this time, we are unable to replace missing or stolen packages. 

Please be aware that we are not responsible for packages that have been marked as delivered but are missing or could have been stolen. Please reach out directly to the courier for missing packages.

TRIM THE WICK:
When you receive your candle, the wick will be trimmed to the optimal height. Candle wicks should always be trimmed to half a cm. Trim your wick to this height before each use, to ensure a safe, clean burn and to increase the life of your candle.

LIGHT IT UP:
The first burn is the most important! The first
time you light your candle, burn it for at least 2 hours. This will create a beautiful scent throw, and will prevent tunneling. Soy candles should always be melted until the entire center is filled with liquid. As the liquid around the wick melts, the candle pool should expand to the outside rim of the candle, creating a smooth, even surface.

SAFETY:
Never leave a lit candle unattended, don’t burn your candle for longer than 4 hours at a time, and don’t burn candles on or near anything that can catch fire. To extinguish your candle, use a candle snuffer or gently blow out the flame. The candle should be completely cooled between uses. Be careful to avoid splashing melted wax. Soy wax can be removed from furniture and candle holders with warm water and soap

REUSE or RECYCLE
To reduce the impact of landfill waste please recycle or reuse.

Our Signature Luxe and Peace of Mind Collection’s vessels are 100% reusable. Try reusing them as vases, for planting, pen holders or any innovative decor that comes to mind!

How to Clean our Candle Jar:
When there’s ½” of wax left, it’s time to clean out that glass.Begin by using a spoon or flathead screwdriver to pry the wick loose. Next fill with a bit of hot water and let sit a minute to loosen the wax and start wiping the jar out over a garbage can with a paper towel. Continue by using an old towel warmed with hot water and wipe the inside of the jar several times. Then wash with hot soapy water or put into the dishwasher.