Refund policy

Twylight Essence does NOT accept returns, nor offer REFUNDS. We will only replace orders that are inaccurate or defective. We will happily offer store credit.

All sales are Final! We will only replace orders that are inaccurate or defective.

Damaged Products:
If your item arrives damaged, please send an email to support@twylightessence.com. Please include your name, order/invoice number, and images of the damages.

Lost/Stolen Package:
If you have not received your package or it is stolen, please contact USPS to file a lost/stolen package claim. Once the claim has been filed please update us with claim number and we will send out a replacement.

Please Note: At this time, we are unable to replace missing or stolen packages.
Please be aware that we are not responsible for packages that have been marked as delivered but are missing or could have been stolen. Please reach out directly to the courier for missing packages.


If you have any product issues, you can contact us at support@twylightessence.com.